Privacy Policy for SportPro SG

At SportPro SG, we are committed to protecting your privacy and handling your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy describes how we collect, use, process, and disclose your information when you engage with our services related to sports event planning, athlete management, corporate sports programs, sports marketing, facility management, and sports equipment retail and wholesale.

1. Information We Collect

We collect various types of information to provide and improve our services.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, register for an event, sign up for a program, make a purchase, or communicate with us. This may include your name, contact details (email address, phone number, mailing address), date of birth, gender, nationality, payment information (for transactions), and any other information necessary for us to provide our services.
• Event and Program Specific Information: For sports events and programs, we may collect information regarding your athletic history, health conditions relevant to participation (e.g., allergies, medical conditions requiring special attention), emergency contact details, team information, and performance data. We will always seek explicit consent for sensitive data.
• Business Information: For corporate clients and partners, we collect company name, business address, contact person details, and other information relevant to contract fulfillment and business relationships.
• Website Usage Data: When you visit our online platform, we automatically collect certain information about your device and browsing activity. This includes IP address, browser type, operating system, referral sources, pages viewed, and access times. This data is primarily used for site analytics and improving user experience.
• Cookies and Similar Technologies: Our site uses cookies to enhance your experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Manage Our Services: This includes facilitating event registrations, managing athlete profiles, organizing corporate sports programs, processing equipment orders, and fulfilling contractual obligations.
• Communication: To respond to your inquiries, provide customer support, send important updates about events or services, and manage your account.
• Marketing and Promotion: With your consent, to send you newsletters, promotional materials, and information about our services, events, or partnerships that may be of interest to you. You can opt-out of marketing communications at any time.
• Improvement of Services: To understand how our services are used, conduct research and analytics, troubleshoot issues, and enhance the quality and offerings of SportPro SG.
• Legal and Safety Purposes: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the safety and security of our events, facilities, and the participants.
• Personalization: To tailor your experience with our services and online platform.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., for marketing communications or collecting sensitive health data for event participation).
• Contractual Necessity: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract (e.g., providing event management services).
• Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject (e.g., financial reporting requirements).
• Legitimate Interests: Where the processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, network and information security).

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors and partners who perform services on our behalf, such as payment processing, IT support, marketing, analytics, and event logistics. These providers are bound by strict confidentiality agreements and are only permitted to use your data as necessary to provide their services to us.
• Event Partners and Sponsors: For specific events, we may share necessary information with official event partners, sanctioning bodies, or sponsors, but only with your explicit consent or where necessary for your participation as outlined in the event terms and conditions.
• Legal and Law Enforcement: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain conditions.
• Right to Object: To object to the processing of your personal data under certain conditions.
• Right to Restriction of Processing: To request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us: